Privacy Policy

1. Information We Collect

We may collect the following information:

• Name
• Email address
• Phone number
• Gender
• Career objective
• Education history
• Work experience
• Skills
• Certifications
• Projects
• CV, profile photo, and uploaded documents
• Assessment results
• Payment and package order information
• Employer shortlist and interview request activity
• Login, device, browser, and usage data

2. How We Use Your Information

We use your information to:

• Create and manage your CV Portal account
• Generate and improve your candidate profile or CV
• Provide assessment, mentoring, interview, and career services
• Allow employers or ProMentor admins to review relevant candidate profiles
• Contact you about your account, services, payments, or opportunities
• Improve our website, services, and security
• Prevent fraud, abuse, unauthorized access, or misuse

3. Candidate Profile Visibility

Candidate information may be visible to ProMentor admins and, where applicable, employers using the CV Portal for recruitment or interview requests.

We aim to share only relevant career-related information needed for hiring, assessment, mentoring, or career support purposes.

4. Uploaded Documents

You are responsible for ensuring that uploaded CVs, certificates, transcripts, photos, and documents are accurate and that you have the right to upload them.

Do not upload sensitive documents unless necessary for career or verification purposes.

5. Payment Information

For paid services, we may store payment status, payment method, transaction or reference ID, amount, package or order details, and related records.

We do not intentionally store card PINs, bKash PINs, OTPs, or sensitive payment credentials.

6. Sharing of Information

We may share information with:

• ProMentor admins and authorized staff
• Employers using the CV Portal
• Payment gateway providers
• Service providers who help us operate the platform
• Legal or regulatory authorities if required by law

We do not sell your personal information.

7. Data Security

We use reasonable technical and organizational measures to protect your information. However, no online platform can guarantee complete security.

You are responsible for keeping your login credentials confidential.

8. Data Retention

We retain your information as long as needed to provide services, maintain records, resolve disputes, comply with legal obligations, and improve the platform.

You may request account or data deletion, subject to legal, payment, or service record requirements.

9. Your Rights

You may request to:

• Access your information
• Correct inaccurate information
• Update your profile
• Delete your account or certain information
• Withdraw from selected services or communications

Requests can be sent to info@promentorbd.com.

10. Cookies and Tracking

We may use cookies or similar technologies for login sessions, security, analytics, and user experience improvement.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on the website with a revised date.

12. Contact

For privacy-related questions, contact: